I wanted to share some exciting news—our survey team just exited Lakeview with ZERO FINDINGS! 🎉 We qualified for a risk based abbreviated survey. They were only on site for 6 hours. This was extremely validating! We know this doesn’t happen by chance but was proof of our hard work, diligence, setting the bar high, holding each other accountable and extremely supportive guidance from people like you! Thank you to all of you for your guidance, support, and partnership in helping us get here. We appreciate the role you play in keeping Lakeview on track and helping us continue to raise the bar. We’re proud of this result and, most importantly, proud of the team behind it!

I want to thank you for all of your guidance, and mentorship over the years, Michelle. Your insight and support have been invaluable throughout my time at Country Manor, and I have learned so much from working with you.

Thanks for always offering your gratitude to employees. It is truly a blessing to work for such an amazing person and company. Keep doing the good work that you do.

The nurses who have provided coverage have been excellent. They dig in and get it done. Their professionalism is simply impressive.

The consultants at Senior Care Solutions are passionate about person-centered, quality care! They are experts in defining regulatory standards and building systems to assure continued compliance. During mock surveys, they pinpoint areas of concern and give step-by-step guided assistance to turn those concerns into areas of strength. They are available also to fill vacant positions and quickly build rapport with staff and residents. Throughout the year, the CEO will send immediate updates if there is a new announcement from a government agency and will send any form, policy, procedure, or assistive tool upon request.

We have completed our survey with the Minnesota Department of Health and are doing very well. Although we are no longer in need of our consultant's services at this time, we need to send praise for her! She was fantastic and very helpful!! Thank you for her and your services!

Michelle, I cannot thank you enough for digging us out of our deep, deep hole this week. You are amazing and wonderful and a true master of all things nursing home!!

Thank you all so much for the birthday greeting and gift card. You are also very kind and nice and I have never worked for a company that made me feel so welcome, loved and appreciated. You all are Rockstars!!! Thank you so very much.

The Milaca Elim Meadows golf classic was a great success! Almost 90 golfers joined us and helped raise over $12,000 to support improvements to the A/V equipment in the chapel at Milaca Elim Meadows. We greatly appreciate SCS support of our tournament – your generous gift basket was a huge hit!

I would like to make sure you pass along to everyone at SCS that your consultant is one of the very best nurses I have ever had come into one of our sites. Everyone at the facility is so impressed with her. She is the very best. Any site that has the pleasure of having her around is so lucky. When the consultant came to help us at our assisted living, she needed very little direction. She jumped right into our world, and she just started to help. She took so much stress off my day by responding to all resident care needs. She takes initiative and has terrific follow-through. Our caregivers have found her to be very helpful, and our residents have come to know and trust in her so quickly. We never want her to leave.

Our site had an annual survey last week…only 4 citations. Not infection control and not substandard care!!!! And we are in 31 patient outbreak for Covid!! Thanks for all your help with the mock survey!