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04/Apr/2023

How is your organization dealing with the shortage of healthcare talent?
In addition to permanent staff, many healthcare organizations need to rely on supplemental staff to maintain adequate staff levels. Supplemental staffing can offer various options, including emergency coverage, single shifts, block booking, or extended contracts. Assignment dates and lengths can vary, depending on your needs. Your organization may also use a combination of these options at different times and in different situations. If you are using supplemental staffing in your facility, keep the following valuable tips in mind.

1. Accreditation
Since not all staffing agencies are created equally, you will want to ensure they meet certain criteria before partnering with them. First, verify the agency in consideration is properly registered with the MDH Supplemental Nurse Services Agency. Next, read the reviews and testimonials to better understand the agency’s capabilities and what to expect when making the organization a trusted partner.

2. Personnel Record
When a facility contracts with a supplemental staffing agency, those individuals must meet the same requirements required for personnel employed by the facility. Therefore, the supplemental staff should be treated as employees of the facility. As such, facility management should request a copy of the employee’s background study, TB testing, licensure verification, and completed required educationand training records. Finally, records should be maintained for each supplemental staff member employed at your facility. Minnesota
Department of Health has been targeting supplemental staff employee records during surveys. Make sure you are prepared.

3. Agency Orientation
Like your facility employees, agency individuals need to be appropriately orientated to your site to help ensure quality care to residents and teamwork among staff. Create a supplemental staff orientation checklist to review with a new agency employee. Include topics such as:

>  orientation to residents and care plans

>  equipment use

>  medication system

>  communication system

>  infection control practices

>  emergency procedures

>  policies and procedures, including vulnerable adult

It is helpful to have all this content in a central binder. Have a designated facility staff member responsible for the supplemental staff to report directly to should they have questions or need further support.

The Bottom Line
As the staffing shortage looms, the need for proper staffing is critical to help prevent staff burnout and maintain quality resident care. With more healthcare facilities beginning to understand the importance of having a multi-faceted approach to staffing and MDH focusing on contracted staff, leaders need to become more knowledgeable about the different types of staffing agencies and factors to consider to best fit their needs.

For more information on Supplemental Staffing Suport contact us at Consult@srcaresolutions.net.


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30/Aug/2022

From the desk of Julie 

It’s hard to believe a year has passed since the Minnesota Department of Health (MDH) introduced new assisted living regulations. To date, there have been 346 survey results posted by MDH. The average number of deficiencies per survey is approximately 14. The top five most common survey deficiencies cited following a state survey were:

1. Tag 0810: 144G.45 Subd. 2 (b)-(f) Fire protection and physical environment – Fire Safety and Evacuation Plans, Training, and Drills (79% of surveys)
Common problems identified:

  • No evidence employees were trained on fire safety and evacuation plans upon hire and twice per year
  • No evidence of a plan or policy/procedure to make available annual fire safety and evacuation training for residents able to assist in their own evacuation
  • Fire/evacuation drills were not planned or documented
  • Failure to ensure fire safety and evacuation plans were readily available to residents, staff, and visitors
  • Failure to identify residents who may need additional assistance for evacuations

2. Tag 0480: 144G.41 Subdivision 1. (13) (i) (B) facility is not following the Minnesota Food Code, Ch. 4626; Completed by EH – (75% of surveys)
Common problems identified:

  • Inaccurate refrigerator temperature or no thermometer to check the temperature
  • TCS food not date-labeled or stored past date
  • No method to verify sanitizing solution (test strips) or no solution available
  • No certified food protection manager is employed or being shared across multiple communities
  • No proof staff had been trained in vomit or fecal matter cleanup procedures, and no PPE or cleanup kit made readily available
  • Improper food storage – dry goods on the floor, food stored on the floor of the walk-in cooler, raw foods not on the lowest level of the refrigerator
  • Unkempt kitchen area – rusty shelves, soiled mugs, slime on ice machine, light bulbs burned out, grease on the floor, floor drain missing a cover

3. Tag 0680: 144G.42 Subd. 10 – Disaster planning and emergency preparedness plan – (60% of surveys)
Common problems identified:

  • No prominent signage or postings regarding the facility’s emergency plan at the facility entrance, in the hallways, in the dining area, or the living areas
  • Emergency exit diagrams were not posted on each floor
  • Emergency preparedness staff training (on hire and twice annually) was not planned or documented
  • Emergency drills were not planned or documented
  • Hazard Vulnerability Analysis lacking analysis of potential vulnerabilities
  • Emergency Preparedness Plan failed to describe the population served by the facility, the process for cooperation with state and local officials, and policies and procedures for sheltering in place

4. Tag 0800: 144G.45 Subd. 2 (a) Physical environment – Good Repair and Condition – (48% of surveys)
Common problems identified:

  • Emergency lights or regular lights that do not work
  • Doors held open by wedges or that do not latch properly
  • Exit doors blocked
  • Inadequate unobstructed space below sprinkler heads
  • Loose or missing handrails
  • Flooring – cracked or missing tiles, worn or torn carpeting
  • Windows in secured unit missing stoppers to restrict resident elopement
  • Windows in sleeping rooms that are too small.

5. Tag 0780: 144G.45 Subd. 2. (a) (1) Fire protection and physical environment – Smoke Alarms – (42% of surveys)
Common problems identified:

  • Unplugged smoke alarms
  • Smoke alarms not installed where required
  • Disconnected or disabled smoke alarms
  • Smoke alarms with dead batteries or expired (more than10 years old)
  • Smoke alarms that were not interconnected within a unit
  • Obstructed sprinkler heads or covered in lint
  • Use of unfused and unapproved power strips and multiplug adapters

* Data obtained from Care Providers of Minnesota

What this means for you:
Be prepared for when the state arrives at your facility. As you can see, most of the top deficiencies are areas new to the assisted living license – food code and environmental. Make sure your maintenance and kitchen staff understand the new regulations. Have your maintenance team conduct environmental inspections to ensure that your facility is in good condition and that the emergency plan is up to code. Make sure to have a Certified Food Protection Manager and that there is always a person in charge. Managers should conduct  routine audits of kitchens and staff to ensure proper food safety.

For assistance with updating your documents please visit our website at srcaresolutions.net.

     

Julie Dietz, RN, PHN
Senior Assisted Living Consultant
 julie.dietz@srcaresolutions.net

 






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