Cool, calm and collected. Who, me?


From the desk of Naomi…

One thing I have learned over the years is that to be a successful leader, you must lead by example. What are some of the qualities that you appreciate in a leader that you have admired and respected? One thing that stands out to me from one of my previous supervisors came during the dreaded annual survey. Every facility I had worked at previously followed the same protocol. Survey enters, everyone freaks out, word spreads like wildfire, everyone starts checking residents, removes equipment from hallways, leaders start making rounds and answering call lights. But in this case, something different occurred. The Director of Nursing was notified, she calmly replied, “Ok, thanks!”. She did not panic, she did not freak out, she did not oddly go out and make rounds that she never normally does, and she did not start barking orders at everyone. She told everyone to do what they always do…the right thing for our residents. She had faith that she had taught and led the team to do the right thing EVERY day, not just in front of a surveyor’s eyes. The part that stands out to me is that even thought my heart was racing, seeing her calm demeanor helped ME to remain calm. I knew I had done what I needed to do, and I was confident when answering questions and providing documents requested. I learned a lot from the surveyor, instead of fearing them. We had a perfect survey that year.

Over my leadership career I have often had co-workers and other leaders tell me how much they appreciate my calm demeanor and my level-head. Although I do not always actually feel that way, I have learned how important it is to lead by example. I do not want MY team to freak out and be afraid. Therefore, I must remain calm and steady. Even when I am panicked inside, I know that projecting that energy onto my team will not help anyone. Watch what happens when you can remain confident and strong in front of your team. They see you. They watch you. You are their example. Speak greatness into them, and they will do a great job for you in their role.

For your Consulting, Training and Supplemental Staffing needs, visit our website at


Naomi Fluck, RN

Vice President of Clinical Services

Senior Care Solutions, Inc.

Cell: 651-271-9938



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